I had every add on and extra and I was told that a massive deduction would be taken off my carpet settlement if I didn’t go with the person they get a massive percent off with. What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice. Did you get a positive impression from the reviews? Customers now get to decide which brands are worthy and which are not! WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. Aviva Home Insurance protects your home inside and out – covering your building and belongings. Working in the insurance industry I see many different products. All their call centres are staffed by individuals who are personable and professional. Reviews, complaints and customer experiences (5). Search for a company or product name... Companies See all The surveyor offered a cash settlement to fix the repairs and advised us the hall way carpets could be replaced. Great information to enable me to select the best policy. But what kind of cover do they offer? I begged the woman to reduce the premium. This policy There are 351 customers that AXA Insurance, rating them as bad. As a result of this, I will be cancelling my policy and will NEVER spend money, recommend with or do business with AXA again. I have just renewed for a second year with Axa and hope to stay with them in future. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. Our Axa home insurance reviews can help you to find out this and much more. By using Smart Money People, you agree to our privacy policy. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints. They leaked water into the boiler causing various parts to break including the pcb board they also broke a valve by the tank. (It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago. Axa are fraudsters, they use third party companies to escape from liability or to provide you with the service you are insured for. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. How quickly did you get the policy documents? AS A MATTER OF FACT WE HAD THE IMPRESSION THEY WERE TRYING NOT PAY FOR OUR CLAIM AND MADE US FEEL AS IF WE HAD INSTIGATED THE BURGLARY. Benefits of AXA home insurance Awarded a 5 Star rating by Defaqto 4.6/5 Feefo score Brand new replacements if contents are damaged or stolen However, as they did not order the replacement vinyl they did not turn up nor notify us in advance, which wasted the time we booked of work. An AXA Home Insurance Ad. I was previously with Prudential who were also pretty good but not in the same league, and then swapped to Churchill who without doubt were the worst company I have ever dealt with on all fronts. The claim for the water damage was just as bad dealing with rude incompetent staff having to argue and fight for every item which has been damaged/claimed for. Covers damage caused by events such as fire, theft, subsidence and flooding. The review is zero. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? The damage to the tiling was “incidental” and wasn’t the contractors fault. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. What kind of cover does AXA Home Insurance offer? I coincidentally went downstairs to get a glass of water. You can tell us about it by writing your own review below. Or has it been in the past? Real reviews from real people. And will they really pay when your make a claim because your house gets damaged? FWD Insurance knows how important it is to protect your home and your loved ones against unforeseen accidents — that’s why it offers one of the best home insurance in Singapore. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS. Further damage 3 days later caused in removing tiles to get access to the waste. Claims made easy with approachable and helpful staff during what can be a potentially difficult time. They were sympathetic to our situation, quick to act and provided regular updates. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. I could go on an on about this claim and how badly it is/has been handled but I won’t. They can inform you of everything you need to know. was very easy to use the website. As AXA didn’t feel the quotes we sent them for the bathrooms were reasonable and we couldn’t come to agreement we agreed that AXA could instruct its own contractors to carry out the repairs, as if additional damage was incurred this would be covered. Even though they look friendly, civilised and polite when you meet them, you’ll Do you agree with AXA’s 4-star rating? I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable. They offer multiple insurances like car insurance, travel insurance and the home insurance that will be focused on here. They have several phone numbers on their website. AXA Singapore's comprehensive Home Insurance solutions protect your home and valuables against any accident or risk. Had an accident. How well did Axa handle your home insurance claim? At AXA Landlord Insurance, you can find insurance policies for homeowners that let other people live in their home. Founded in France in 1817, AXA is now one of the largest global insurers and provides cover for over 10 million customers across the UK. They left our house at 11:30am the same day as they had “finished”. Took a month to decide that I wasn't fully covered because the plumber reported the problem as a corroded pipe buried in the concrete floor feeding our gas fire. 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