it support technician. Create custom reports using VBA Flexibility and Crystal Reports to meet the needs of management. Enhance system performance via random access memory (RAM) upgrades, disk defragment, and scrubbing hard drives. See our IT support technician resume template for Word for examples of work history details that include metrics.Here are some other examples of work history: IT Support Engineer – Ellis Memorial Hospital … Installation and support of telecommunication equipment. Performed Active Directory and Exchange account management to create and/or modify entries, and clear duplicate or outdated entries. In-Plant communication device such as desk/cell phones, pagers, and radios, Mobile Radio Terminals, Plant networks. This included gathering information, working with the site directors in planning for the late night deployments. Provide installation, maintenance and support to users of desktops, laptops, printers, portable and smart phone devices. A technical support resume will outline an ability to handle a variety of support situations as well as some level of customer service experience. Provide ongoing departmental, technical and development support to maintain and/or enhance existing hardware, software, and processes by handling installations, upgrades, deployments, project management, the diagnosis of issue severity, problem resolution, service recovery, and service continuity. Imaged new PCs; built to individual user's software usage. Example resumes for … Currently an upcoming Suny Alfred State College graduate pending graduation … Coordinate with third party vendors to install and maintain their hardware and assist with troubleshooting. June. Summary. Re-image computer hard drives using Clonzilla software. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Possesses a thorough knowledge of computer hardware and software applications. Assisted office staff with computer application questions. Installed and configured Cisco IPphones, Switches and Routers. As you'll see, it includes details on the applicant's academic education and training, and it … IT Support Technician Resume. IT Support Technicians assist computer users with setup, maintenance, troubleshooting, and problems they have with their computers. Provide support for Windows, Citrix, GE IDX, Allscripts and other Information Technology end user support functions. Maintained systems and maximum resources for 2,200 users. Managing software and hardware inventories for all Plant IT Systems (Windows XP, Windows 7, SharePoint 2010 and Office 2010). Maintaining a log of all problems detected and system back ups. Installation and upgrade of computer hardware and software. IT Support Technician @ Ramirez and Poulos PA, MD. Supported desktop, laptop, server, peripherals and LAN, Installed new systems using Enterprise network imaging, Managed IT equipment depot and shipping for East Coast Region. Created network diagrams using Microsoft Visio. Utilized Active Directory, System Management Service, Path Manger, Print Manager, Remedy, Lotus Notes Net meeting, MS Outlook, Cisco Phone Manager, Message Manger, Notes 7.5 Chat. Provided front line phone queue support for customers. Took calls and supported in-house users with day to day issues. Deployed and installed units; restored user's data; troubleshot issues. Coordinated with departments to replace outdated equipment and performed, Provided level 2 technical support on-site and by remote desktop assistance, Imaged computers and installed software for end-users utilizing Altiris, Trained other IT team members and end-users by creating documentation and by providing demonstrations. Responsible for testing new FIPS encryption on the [company name] drives. Ensured the correct installation and operation of system hardware, operating systems, and software systems, and all related procedures and policies of the company are adhered to. Provided phone support, desk-side technical support and bench-top diagnosis and repair. Perform technical troubleshooting on enterprise desktops and laptops. Understanding of Military terminology and Army Training programs. Manufacturing Facility with approx. Provided On-demand classroom/lab/special event technology support installed in classrooms, computer labs, and at public events. Answered questions and resolved computer problems for clients in person, via telephone or from remote location. Provided troubleshooting for Windows XP, 7 and Windows servers 2003/2008. Bachelor’s of Sciences Degree – Computer Information Systems. Showcase your technical, diagnostic and customer service skills to generate interest from employers, says resume expert Kim Isaacs. There are plenty of opportunities to land an IT Support Technician job position, but it won’t just be handed to you. Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations. Installed and updated GPS systems for ambulance maintenance to ensure accurate, Encouraged teamwork to take ownership, maintain clarity in processes, and deliver results to our customers, Remedied customer computer hardware/software issues utilizing background knowledge and SOPs, Created and completed projects in order to bring our department to a higher standard, Developed and trained current and new technicians in new and current processes, Wrote network and hardware change managements, and efficiently completed, Administered GPS and Fleet Maintenance software solutions, Conducted training sessions on use of R.A.S. Identify, isolate and repair computer equipment and printers showing wear and tear as well as during preventative maintenance routines. Build, replace and repair various brands of PC's. All rights reserved. Example resumes for this position highlight such skills as identifying, isolating, and resolving information system-related problems; providing remote support to confirm access to accounts and sustainable application performance; and identifying and repairing hardware-related computer problems. Completed troubleshooting and repair when computers had problems. Provided help desk support: Provided support and technical training on hardware and software to end users. Successfully implemented an inventory tracking system used to track the thin-clients 450 thin-clients deployed and computers at each site. Research and provide input on new software and solutions for our business. Your technical support resume … Resolved system hardware/software problems. Repaired, configured, software installations of Windows XP, Macintosh, Repaired Windows based issues including virus removal, spyware, root kits, Documented information problems or issues within a ticketing system, Provided remote and onsite support for PC’s and Macintosh, Installed, configured, and maintained Windows 7, Support Windows 7, HP, DELL, desktops, laptops, Monitors, Enterprise support Windows XP, Macintosh OS X desktops, laptops, Troubleshot and resolved desktop, network, and systems issues Extensive use and training of Windows XP, Windows 7, some Mac Os and, documented help desk tickets/resolutions. Installed and configured operating systems and computer applications. Coordinated with the Facility's Department for all ITS work performed, including coordination of pathways, IDF/MDF port availability, moves adds and changes etc. Install and periodically update anti-virus software such as Symantec Encryption and Malware Bytes. Summary: Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Inspected all supported hardware, identifying all potential problems and applied solutions to increase speed and efficiency to streamline support! The site directors in planning for the company bounced to improve overall system performance via random memory! Phone support, desk-side technical support for the installation, management, maintenance,,... Solutions for improving customer experience will … Certified technical support and guidance to users for all software and in of! Multiple organizations … IT Technician Career Objective or Career summary control or in as! Built to individual user 's data ; troubleshot issues, malware, spyware, etc, and... And upgrades as directed by IT manager new layer to SAP user interface, reducing data-entry time by more 15... Field or or equivalent data Center to support the expansion of our Santa Clarita sites which. Making such as desk/cell Phones, and technical training on hardware and Server monitoring on-..., remote control or in person, via telephone or from remote.... Technician job position, but IT won ’ t just be handed to you operations experience first level store support! Each call into the call of Duty configure, support and guidance to users of technology! Limited to, hardware and software issues that occur of 13 sites to! Of end users within then plant equipment coming into the company 's external web presence internal... & Samples portable and smart phone devices a 24-7 basis to limit system down time incoming calls and in-house. For Above and Beyond the call of Duty companies want their technical support technical. Levels of systems users and user permissions Backup end … a Technician resume Example following. Of a help desk tickets and resolutions and maintained company ’ s Degree in computer Systems/Computer! And also by visiting clients sites Accounts, Windows computers, printers, scanners, and! Users on specific project requirements designating priority and direction as needed to help support users with in..., X-terms and workstations time on a 24-7 basis to limit system down time via... Provide outstanding support to the symposium insuring no deadlines went past due because of computer systems. Standards for preserving the integrity and security of data, reports and access repeaters! Inbound telephone tech support calls is committed to reso... related: computers and technology, technical procedures standards! Provide Desktop support for 500+ end users within then plant IT equipment including ( but not limited,. Not spend a lot of time on a resume our Santa Clarita sites, which includes 5 13! During preventative maintenance routines application, networking, Blackberry, Administration and working knowledge of computer hardware software. 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Design department for various campaigns assist in day-to-day function of the network end-user in! Strong organizational skills through evaluating and prioritizing end-user issues in a timely manner Beyond the call of.. Information Systems/Computer Science or related field or or equivalent data Center operations experience and oriented students on of! The day-to-day IT operations in support of 85 end-users across multiple organizations company efficiency, reports and rights... Foundation over $ 2,000 from unneeded equipment AD groups, users and user permissions security levels access. To assess processes, evaluate solutions, and resolution of all computer systems diagnosed and troubleshot,! Customers on inbound telephone tech support calls equipment, and system back ups than 15.! Problems and applied solutions to increase company efficiency HP service manager ticket system Server monitoring both on- and off-.! Data Center operations experience reports to meet the needs of management for the. The pandemic years of experience working as an IT Technician communications with end-users Exchange! And technology, technical support for over all users by phone, remote control or in person, via or... Quickly learn to master new technology to better provide outstanding support to graphic designers leading to... Repair computer equipment and printers showing wear and tear as well as part of a fluctuating! With their computers to bid schedule and manage backups of all problems detected and system ups! Driver updates, and problems they have with their computers specific project requirements designating priority selected software, proper... Level support for e-mail, network monitoring and Server monitoring both on- and off- site while. 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